Legal
PlayOJO Privacy Policy
How we collect, use and safeguard your information when you play with us in Canada.
Our PlayOJO privacy policy explains what information we gather when you create an account, deposit funds, or play games on our site, and how that information is used to keep your experience safe. We take data protection seriously, and this page sets out the principles we follow as an operator serving players across Canada.
We collect account details such as your name, contact information and payment details so we can verify your identity, process transactions and provide account access when you sign in. We also gather technical information about the device and browser you use, which helps us keep our site secure and working properly on both desktop and mobile.
Why we collect your information
We use your information to run your account, process deposits and withdrawals, and apply the account protections we offer, including deposit limits and self exclusion for players who want more control over their play. We also rely on this information to respond to you through our 24/7 live chat and other customer support channels whenever you have a question or concern.
Information tied to promotional activity, such as a welcome bonus or free spins offer, helps us administer wagering requirements fairly and credit the right account correctly. If you want to understand the offers themselves rather than how we handle the data behind them, our bonus types page covers that in full.
How we protect your data
We apply technical and organisational safeguards designed to keep your personal and payment information secure while it is stored and processed on our systems. Payment details connected to methods like Mastercard and VISA are handled with care, and access to sensitive account information is limited to staff who need it to assist you.
We also work with game providers such as Playtech, Playson and Pragmatic to deliver the games on our site, and any data shared with these partners is limited to what is necessary for the games to function correctly. We do not sell your personal information to third parties for marketing purposes unrelated to your account with us.
Your choices as a player
You can reach us at any time through live chat or email if you want to review the information we hold, ask a question about this policy, or request changes to your account preferences. Our support team is available around the clock to help with privacy questions alongside everyday account queries.
How your information moves through our site
Account creation
When you register, we collect the basic details needed to open an account and confirm who you are, in line with standard practice for regulated operators serving Canada.
Playing and depositing
As you play and make deposits using methods like Mastercard or VISA, transaction records are stored so your balance and history stay accurate and accessible.
Support and contact
If you contact us through live chat or email, we keep a record of that conversation so our customer support team can follow up and assist you properly.
Account controls
Where you set deposit limits or request self exclusion, we apply and store those preferences so they take effect across your account consistently.
Mobile play and your information
If you play through our mobile site or download the app from the App Store or Google Play, the same privacy principles apply to the information collected during mobile sessions. Our mobile casino page explains how the app itself works, separate from how we handle your data.
We encourage you to keep your device and account credentials secure, particularly if you access your account from a shared or public device. Simple habits like signing out after each session go a long way toward protecting your own information.
Responsible handling of your data
We treat responsible gaming and data protection as connected commitments: the same account controls that support safer play, such as deposit limits and self exclusion, depend on us handling your information carefully and transparently.
If you ever have concerns about how your information is used, our support channels are the fastest way to get a clear answer directly from our team.
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