Legal
PlayOJO Terms and Conditions for Canada
The rules that govern your account, your play and your relationship with us as a player in Canada.
What these terms cover
These PlayOJO terms and conditions set out the agreement between you and us when you create an account and play with us. They explain how registration works, how we handle deposits and withdrawals in broad terms, and what we expect from every player who joins us. By opening an account, you confirm you accept the terms as written here.
We write these terms in plain language wherever we can, because a page nobody reads protects nobody. Where a clause is technical, we try to explain why it exists rather than leaving it as bare legal text. If anything here is unclear, our payments page and our bonuses page go into more detail on those specific topics.
These terms apply across however you reach us, whether that is a desktop browser or our mobile app. The same account rules, eligibility checks and conduct expectations apply regardless of the device you choose.
Eligibility and age
You must be 19+ to register an account and play with us, in line with the legal gambling age in Canada. We may ask you to confirm your age and identity before you can withdraw funds, and an account that does not meet our eligibility checks will not be permitted to continue playing.
Account rules in brief
One account per player
Each player may hold a single account with us. Duplicate accounts are against these terms and may be closed once identified, along with any associated activity.
Accurate information
You agree to give us accurate, current details when you register, and to keep them up to date. This matters for verifying your identity and for processing any withdrawal correctly.
Responsible use
You agree to play within your own means. We support responsible gambling tools including deposit limits and self exclusion, which you can set from your account at any time.
Fair play
Any attempt to exploit a technical fault, bonus mechanic or game error is against these terms. We reserve the right to void winnings connected to such activity once it is identified.
Bonuses, wagering and promotions
Where we offer a welcome bonus or free spins, specific terms apply to that offer and sit alongside these general terms. Wagering requirements, where they apply to a promotion, are set out on the offer itself and on our bonuses page, which explains the different bonus types we run.
We may change, withdraw or limit a promotion at our discretion, and we will treat every player fairly when we do. If a promotional term conflicts with something written here, the specific promotional term takes priority for that offer only.
Deposits, withdrawals and game fairness
Payments into and out of your account are covered in more detail on our payments page, including the methods we support. These terms require that any payment method you use belongs to you, and that you provide verification if we ask for it.
Our games are supplied by studios including Pragmatic, Playtech and Playson, and each title runs on the rules and paytable built into that game. We do not alter how an individual game behaves once it is live, and the terms specific to each game sit inside the game itself.
We may suspend an account while a check is carried out, and we will communicate with you throughout that process. Our aim is always to resolve questions about an account as clearly and quickly as the situation allows.
Changes to these terms
We may update these terms and conditions from time to time, to reflect changes in our service or in the wider market. Where a change is material, we will take reasonable steps to let players know before it takes effect.
Getting in touch
If you have a question about these terms, our team is reachable through 24/7 live chat, and account-specific queries can also be raised by email. Our customer support team can walk you through any clause here in more detail, or point you to the right page on our site.
For anything to do with limits on your account, deposit limits can be adjusted from your account settings, and self exclusion is available if you need a longer break from play.